The day you move in and the weeks that follow are a very important part of the support we can give you. As you get to know your new home, you might notice things that you’re not sure about. We make sure we keep in touch as you settle in so we can make sure every last detail is just right.
Moving in
COMPLETION DAY
Your Site Manager and Sales Executive will make sure you have all the information you need about your new home, and details of who to contact in case of an emergency or if you have a query.
VISIT FROM THE SITE MANAGER
Your Site Manager will pop by 48 hours after you’ve moved in to book in a visit over the next few weeks.
SECOND VISIT FROM THE SITE MANAGER
Within 2 weeks of completion, the Site Manager will visit again to make sure you’re happy with everything. It would be helpful to have already made a note of anything that needs attention, so they can log the details in your plot book.
COURTESY CALL FROM YOUR SALES EXECUTIVE
4 weeks after completion, your Sales Executive will call to make sure you’re happy, and that any concerns you raised with your Site Manager are being addressed.
CUSTOMER CARE WELCOME
6 weeks after legal completion, a member of our Customer Care Team will call you to introduce themselves and support with any delayed remedial works.
FINAL ACCEPTANCE CERTIFICATE
When all remedial works have been addressed and you’re happy that your Site Manager has closed down all your concerns, we’ll ask you to sign the final acceptance certificate. Customer Care will now be your point of contact for the first two years of your warranty period.
Need our help? Please click here to contact our Customer Care teams.
CUSTOMER SURVEYS
About 8 weeks after completion, you’ll receive a National New Homes Survey directly from the NHBC. This is your opportunity to rate both the quality of your new home and your overall experience with us, from reservation to after you completed your purchase.